You know, I think we people pleasers get a bad rap. In fact, my aversion to "no" has earned me the title of certified doormat from many of my well meaning friends and family members. They think I say yes way too often. That I need to learn to say no. But the truth is, I CAN say no (like when the guy with the truck full of frozen meats offers me a great deal on steaks, or when my 16 year old wants to go to a party where there are no adult chaperones)...I just have a hard time when someone needs something I can easily provide, or when saying no would hurt someones feelings. In the case of my store, I have a no return policy. But when a customer bought a top from me, then discovered later that it didn't go with the pants she was matching it with, I made an exception and allowed her to return it. She was ecstatic and very pleasantly surprised that I said yes. And what did it really cost me? We're talking about a shirt that was maybe $7 or $8. But what if I had said no? Well I would have stood my ground, upheld store policy, and proved to everyone that I am no doormat (and I'd be $8 richer right now, woohoo)! I would have also had a customer leave my store on a sour note. The fact is, really, that I say yes because I want to, because I choose to. And yes, sometimes it is at my own detriment or inconvenience. I have accepted clothes on consignment many times that I had to bring home and wash first to get a stain out. But it's okay. I am rewarded every day with happy consignors and customers who tell people how they are treated in my store. And, I am sure in their conversations, the words pushover or doormat never come up. I am neither of those after all. I am a people pleaser, and proud of it!
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